© IRIS Consulting
4 Ganton Street, Soho,
London, W1F 7QL
tel
07973 414 669

e-mail: johnharvey@irisconsulting.co.uk
 
or marilyntyzack@irisconsulting.co.uk
 



IRIS Consulting conducting research into behaviour of
benefit claimants in reporting changes in their circumstances

Research commissioned by Department for Work & Pensions

The Department for Work & Pensions has commissioned IRIS Consulting, the London-based firm of public policy consultants and researchers (in association with MORI), to carry out a major national research project to investigate the motivations and propensity of people receiving various types of benefit to report changes in their circumstances that may affect their benefit entitlement.

The scope of this research includes:

  •  Jobseekers' allowance
  •  Income Support
  •  Housing Benefit
  •  Council Tax Benefit
  •  Pension Credit
The research will investigate the levels of awareness and motivations of people in receipt of these types of benefit in reporting, or neglecting to report, relevant changes in their circumstances. The types of issues to be explored will include:
  •  Awareness of the type of information that needs to be reported
  •  Awareness of when the information needs to be reported
  •  Awareness of which benefit authority to which the information should be reported
  •  Factors other than awareness that might lie behind late or non-reporting, including disregard of benefit rules or fear of interrupting benefit continuity
  •  Factors that lie behind prompt reporting
  •  The role of the benefit authorities in encouraging and facilitating prompt reporting and discouraging and detecting late or non-reporting

The researchers will be looking into the factors that lead some claimants to declare changes of circumstance promptly and others to delay or not to report the change at all. The study will also be exploring how benefit-administering authorities can encourage prompt reporting of changes, both through good communications with claimants and effective detection of non-reporting.

In-depth case studies will be conducted to explore issues relevant to specific types of benefit and MORI will be carrying out a national survey with a representative sample of benefit recipients.

Timing
The project got under way in March 2005 with an initial round of interviews with national stakeholder organisations which include the relevant national welfare rights and citizens' advice bodies.

The researchers aim to complete their work and produce their findings by the end of 2005.

Notes to Editors:
  For more information contact John Harvey (the IRIS project director) at the IRIS offices and contact details given below.
  IRIS Consulting was founded in 2000 as an independent research and management consultancy. It provides the following services:
•  Performance improvement analysis and research
•  Policy and programme evaluation
•  Value for money and efficiency reviews
•  Organisational development and change management
•  Diversity and equalities
•  Pay and grading
•  Performance management systems

IRIS Consulting works in the following sectors:
•  Central government
•  Local government
•  Not-for-profit
•  Housing associations

 



© IRIS Consulting. 4 Ganton Street, Soho, London, W1F 7QL  tel 07973 414 669
e-mail: johnharvey@irisconsulting.co.uk
or marilyntyzack@irisconsulting.co.uk